There is nothing quite as annoying as when people aren’t accountable for their work and deliverables and yet, managers frequently do not lay down the foundation of accountability.
Teams with accountability issues remain mediocre in their performance. They may find a rhythm and yet they cannot sustain it. What does it take to create a highly accountable organization?
- Be clear on expectations
- Be clear on the priority and timing
- Be clear on the follow-through agreements. How will you or others know that it is done or where it is in the process?
If you want more accountability, end every meeting – whether it is a one-on-one or a staff meeting – with the 3 greatest questions of all time:
- What will you do?
- By when will you do it?
- How will I know?
If you are the person taking the notes, you are the person who truly owns the deliverable. If it is someone else’s responsibility, the only thing you should be noting is what you get and by when... Your calendar is your best friend!