Customer Service FACTS

Fact 1:    Customer Service drives market share and RevPAR performance

Fact 2:    Customer Service decreases employee turnover

Fact 3:    Customer Service improves marketing effectiveness and ROI

Fact 4:    Customer Service increases guest wallet share capture

Fact 5:    Customer Service levels the playing field where competitors have stronger physical plants/capital

Fact 6:    Customer Service drives retention

Fact 7:    Customer Service drives the value proposition

Fact 8:    Customer Service drives consumer confidence

Fact 9:    Customer Service drives profitability and owner asset value

Fact 10:  Customer Service is a predictor of long term success…why?  See Facts 1 – 9!

 

 

Revenue Generation, indifference; urgency; customer service

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