Fact 1: Customer Service drives market share and RevPAR performance
Fact 2: Customer Service decreases employee turnover
Fact 3: Customer Service improves marketing effectiveness and ROI
Fact 4: Customer Service increases guest wallet share capture
Fact 5: Customer Service levels the playing field where competitors have stronger physical plants/capital
Fact 6: Customer Service drives retention
Fact 7: Customer Service drives the value proposition
Fact 8: Customer Service drives consumer confidence
Fact 9: Customer Service drives profitability and owner asset value
Fact 10: Customer Service is a predictor of long term success…why? See Facts 1 – 9!
