Category Archives: tips on revenue generation

2014Jun26
Renie Cavallari

Renie on the Road…smart stuff

Continued from my previous post…
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2012Oct03
Renie Cavallari

Technology Trends That Keep Business Customers Loyal

Want to engage business travelers and turn them into repeat customers?  Hotelmarketing.com recently studied trends that keep business travelers coming back again and again.  Here are the top four must-haves:
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2012Sep26
Renie Cavallari

Wasting Your Time On Social Media?

Scan any industry news source these days and you will no doubt stumble across an article, blog, or webinar focused on optimizing social media strategy.  What is Aspire seeing in the marketplace?  Well, good strategy begins with identifying objectives.  Sounds simple right?  It can be.  Before […]
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2012Sep19
Renie Cavallari

A Satisfactory Approach

According to a recent article, USA Today reports that hotel guest satisfaction has dropped to the lowest levels in seven years.  Check-in, check-out, food, Wi-Fi fees, and public areas were the lowest scoring areas.  Additionally, Genevieve Shaw Brown, Travel & Lifestyle editor for the paper, […]
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2012Sep12
Renie Cavallari

Selling Perspectives

Successful organizations believe that every employee is a sales person.  Not only do you represent yourself and your team, you represent the brand.  Being a great sales person starts with your perspective, and your perspective is your choice.  Customers don't want to be sold.  Customers want to […]
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2012Aug30
admin

Sorry Doesn't Cut It

A complaining customer is simply a customer ready to buy again.  The fact that you are getting feedback at all is a positive!  Aspire research shows that when dealing with unhappy customers, there are four key steps to turning the problem around:
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2012Aug14
Renie Cavallari

What Is A ‘Like’ Worth To You?

According to recent industry research, your Facebook presence tells you a lot about what kind of loyalty and spend you should expect from your customers.
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2012Jul23
Renie Cavallari

Check- In!

There are always ways to check in with your customers and ensure you are creating a customer for life. Consider these ideas and come up with some better ones!
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2012Jul17
Renie Cavallari

Making Raving Fans: Think Ahead Of Your Customer

What else does your customer need? Recently I was in Safeway asking “where can I find…”.  They didn’t just point me in the direction of what I was looking for, they walked me to it and then asked, what else can I help you find?  Consider this example:
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2012Jun28
Renie Cavallari

What’s Going On Next Door?

Competition is a big part of your business. Ever wonder how your competition handles their customers?  What their customer experience is like? Who their customers are?
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