Category Archives: retention strategy
Fire a New Hire
Don’t be afraid to fire someone within 90 days. Here’s what I have learned... a few too many times!
Talent Protection Plan
Successful organizations are always a target when it comes to stealing talent. How will you ensure your talent is not just playing 'All In' but also wanting to stay, grow and brag about you?
Customer Service Training leads to Customer Retention and Market Share
Nobody Does it Better