Category Archives: kpis
Get your crystal ball
Look. Listen. Explore. Evolve. The future is easy to predict. Leadership is the hard stuff!
Important Call Center Metrics & KPIs To Pay Close Attention To
This is the second of three articles by Christine Brosnahan, Senior Vice President of Aspire, who is an expert in global call center strategy and management. The first article explored the evolution of call centers and how you can understand if your strategy and services are evolving at the same […]