Category Archives: hospitality industry

2010Sep08
Renie Cavallari

Sales Training: Creating new revenues through blue ocean thinking

As many businesses find themselves with shrinking revenues and in a challenging competitive marketplace, there is no more important time for organizations to think differently about their sales targets, sales training, and revenue opportunities. One thing you can count on—the same old thinking gets […]
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2009Dec21
Renie Cavallari

The Starbucks Customer Service Training Experience

“Don’t compromise yourself. You are all you’ve got.” Janis Joplin
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2009Apr20
Renie Cavallari

Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs

Kumbayah doesn't work...heart and soul (real culture) does
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2009Mar21
Renie Cavallari

Meeting Facilitation Trainer Renie Cavallari on Most Valuable Asset

”Our most valuable asset is our people.” I hear this all of the time says meeting facilitation trainer Renie Cavallari. However, it is always followed by, “But we don’t have the money for training” or “We don’t do a lot of training in that area because of our turnover.”
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2009Feb18
Renie Cavallari

Focusing on the Drive Market Critical for Resort Marketing

TRAVEL BY LAND ECLIPSES AIR
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