Category Archives: hospitality industry
2010Sep08
Renie Cavallari
Sales Training: Creating new revenues through blue ocean thinking
As many businesses find themselves with shrinking revenues and in a challenging competitive marketplace, there is no more important time for organizations to think differently about their sales targets, sales training, and revenue opportunities. One thing you can count on—the same old thinking gets […]
2009Dec21
Renie Cavallari
The Starbucks Customer Service Training Experience
“Don’t compromise yourself. You are all you’ve got.” Janis Joplin
2009Apr20
Renie Cavallari
Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs
Kumbayah doesn't work...heart and soul (real culture) does
2009Mar21
Renie Cavallari
Meeting Facilitation Trainer Renie Cavallari on Most Valuable Asset
”Our most valuable asset is our people.” I hear this all of the time says meeting facilitation trainer Renie Cavallari. However, it is always followed by, “But we don’t have the money for training” or “We don’t do a lot of training in that area because of our turnover.”
2009Feb18
Renie Cavallari
Focusing on the Drive Market Critical for Resort Marketing
TRAVEL BY LAND ECLIPSES AIR