Recruiting the right people is more strategic than most people realize. Your recruiting must align with both your brand and your culture. Recently, I went to lunch at a place called Tender Greens and this was the posting at the register:

Hire to fit your culture. You can train people who are aligned with you to do the job. You cannot train people to be different from their authentic self.

We all know an outstanding service culture drives results, yet we don't always take our own advice. Where to begin? Service is a culture, not a training program. Your people must live great service through the way they interact with customers, every day. The journey starts with an organizational […]

We've all heard the phrase, "hire for attitude; train for skill." And really, you need one more step.