Category Archives: define customer service 2
2009Dec21
Renie Cavallari
The Starbucks Customer Service Training Experience
“Don’t compromise yourself. You are all you’ve got.” Janis Joplin
2009Oct08
Renie Cavallari
The Case for Customer Service Training
"Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passions, they cannot alter the state of facts and evidence."John Adams
2009Sep15
Renie Cavallari
Customer Service Training leads to Customer Retention and Market Share
Nobody Does it Better
2009Aug01
Renie Cavallari
Outstanding Customer Service Tips by Aspire - Safeway Shines
Customer service - customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention...be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants […]
2009Apr20
Renie Cavallari
Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs
Kumbayah doesn't work...heart and soul (real culture) does
2009Feb17
Renie Cavallari
Tips for Better Customer Service - Be Happy
Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]
2008Dec19
Renie Cavallari
Does Good Customer Service and Happy Go Together?
Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]