Category Archives: define customer service 2

2009Dec21
Renie Cavallari

The Starbucks Customer Service Training Experience

“Don’t compromise yourself. You are all you’ve got.” Janis Joplin
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2009Oct08
Renie Cavallari

The Case for Customer Service Training

"Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passions, they cannot alter the state of facts and evidence."John Adams
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2009Sep15
Renie Cavallari

Customer Service Training leads to Customer Retention and Market Share

Nobody Does it Better
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2009Aug01
Renie Cavallari

Outstanding Customer Service Tips by Aspire - Safeway Shines

Customer service - customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention...be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants […]
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2009Apr20
Renie Cavallari

Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs

Kumbayah doesn't work...heart and soul (real culture) does
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2009Feb17
Renie Cavallari

Tips for Better Customer Service - Be Happy

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]
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2008Dec19
Renie Cavallari

Does Good Customer Service and Happy Go Together?

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]
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