Category Archives: customer retention

2016Aug30
Renie Cavallari

People are your billboards

Why is it we are willing to spend so many marketing dollars on attracting new customers and not nearly as much on retaining our current customers? What can you do to ensure the customer in your lobby is definitely coming back? How do you create real loyalty?
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2015Sep22
Renie Cavallari

Cultivating a Culture that Counts: How to Consistently Drive Revenue and Retention, Part 3

This is the third in a series of Aspire blog posts with tips on how to build a culture that sustains employee and customer buy-in. If you missed them, check out Part 1 and Part 2 on the Aspire blog.
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2015Jun15
Renie Cavallari

It takes months to find a customer and minutes to lose one!

This past weekend, I was in beautiful Sedona staying at a wonderful 5-star Bed & Breakfast. It had an amazing location, an extraordinary setting and the casita itself had every special consideration you would expect from a 5-star product. And yet, I will never go back there.
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2011Dec15
Renie Cavallari

Customer retention as your sales strategy

Customer retention is your most cost effective sales strategy. The true measure of your customer service is if your customer has a high intention of returning. Customers will always have choice and “intent to return” tells you what choice they will make next time.
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2009Oct08
Renie Cavallari

The Case for Customer Service Training

"Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passions, they cannot alter the state of facts and evidence."John Adams
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2009Sep15
Renie Cavallari

Customer Service Training leads to Customer Retention and Market Share

Nobody Does it Better
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2009Aug01
Renie Cavallari

Outstanding Customer Service Tips by Aspire - Safeway Shines

Customer service - customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention...be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants […]
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