Category Archives: call contact center

Renie Cavallari

26 Questions 2 Ask: Drive your 2017 Voice Channel Results

Consider this:
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Important Call Center Metrics & KPIs To Pay Close Attention To

This is the second of three articles by Christine Brosnahan, Senior Vice President of Aspire, who is an expert in global call center strategy and management. The first article explored the evolution of call centers and how you can understand if your strategy and services are evolving at the same […]
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