Category Archives: better customer service strategies

2018Mar13
Renie Cavallari

What's the big idea?

Big Ideas? We should all have them. Please think. Thoughtlessness is annoying!
Read More
2015Oct27
Renie Cavallari

Progress almost always comes with pain

Progress is tricky. We know most progress comes with pain and for most of us pain tends to be a negative emotion. We also know that nothing positive comes from negativity, and yet accepting that progress comes no other way is tough.
Read More
2015Jun15
Renie Cavallari

It takes months to find a customer and minutes to lose one!

This past weekend, I was in beautiful Sedona staying at a wonderful 5-star Bed & Breakfast. It had an amazing location, an extraordinary setting and the casita itself had every special consideration you would expect from a 5-star product. And yet, I will never go back there.
Read More
2009Dec21
Renie Cavallari

The Starbucks Customer Service Training Experience

“Don’t compromise yourself. You are all you’ve got.” Janis Joplin
Read More
2009Aug01
Renie Cavallari

Outstanding Customer Service Tips by Aspire - Safeway Shines

Customer service - customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention...be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants […]
Read More
2009Apr20
Renie Cavallari

Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs

Kumbayah doesn't work...heart and soul (real culture) does
Read More
2009Apr19
Renie Cavallari

Real life examples of Good Customer Service Training that can Help Create Customized Marketing Solutions

Nobody does it Better Customer Retention means Market Share
Read More
2009Feb17
Renie Cavallari

Tips for Better Customer Service - Be Happy

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]
Read More
2008Dec19
Renie Cavallari

Does Good Customer Service and Happy Go Together?

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]
Read More