Big Ideas? We should all have them. Please think. Thoughtlessness is annoying!

Progress is tricky. We know most progress comes with pain and for most of us pain tends to be a negative emotion. We also know that nothing positive comes from negativity, and yet accepting that progress comes no other way is tough.

This past weekend, I was in beautiful Sedona staying at a wonderful 5-star Bed & Breakfast. It had an amazing location, an extraordinary setting and the casita itself had every special consideration you would expect from a 5-star product. And yet, I will never go back there.

“Don’t compromise yourself. You are all you’ve got.” Janis Joplin

Customer service - customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention...be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants […]

Kumbayah doesn't work...heart and soul (real culture) does

Nobody does it Better Customer Retention means Market Share

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People […]