I recently witnessed a conversation that was unraveling. It was interesting to watch how the person who was holding another person accountable became the bad guy. No one won.
It is true that how we say and do things is more impactful than what we actually accomplish in most people’s eyes. Aggressive leadership, though in the short term may feel powerful, is actually destructive. It shuts down the desire to participate in a solution and get to the goal at hand. It is frustrating to everyone involved.
So, how do you get the productivity you need when nothing seems to light the fire?
- All of us make excuses when we drop the ball, and humiliation won't get a person to own their crap. Instead, start with open-ended questions to engage in a discussion. This does not mean that you are fluffy or weak. It means that a conversation is always more effective than a lecture. I always say, "conversation is a dialogue, not a monologue!"
- Leave your frustration at the door. State your disappointment and move on to a solution. Avoid the "why story." You will just get frustrated, and it takes the person’s focus off the real solution.
- How you say it is actually what you say. Words generally have little value when it comes to dealing with a conflict. Tone and body language are your message.
- Timing is everything. When it comes to holding people accountable, it is best-done one-on-one.
- End all conversations with agreements. Otherwise, get ready for another conversation.
The Lesson: If you want to improve productivity, try encouragement.
Live All in, Renie
P.S. Need some inspiration and tools on how you can lead the way forward for your team? Sign up for the free Leading the Way Forward Podcast below. Each week you will receive one free lesson 5-minutes in length that gives you proven practical ways to take your leadership effectiveness to its next level.
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Renie Cavallari, the CEO of Aspire, RCI Institute, and an organizational anthropologist, has been speaking worldwide to groups from 15 to 5000 for over 25 years. Her dynamic, storytelling approach skips the fluff, and Aspire's 96% client retention demonstrates her impact. Her expertise is in transforming results through people. She goes way beyond inspiration as her humorous, engaging, and proven performance improvement strategies have been transforming teams for decades. Renie has worked with thousands of leaders, uses real data, real-world situations, and provides practical action-oriented applications to help leaders shine. Renie's 6th book, HEADTRASH, the Leading Killer of Human Potential, is available on Amazon. For exclusive access to member-only resources, go to www.myheadtrash.com/vip. #DUMPHeadTrash
For over 25 years, Aspire, www.poweredbyaspire.com, is the execution and consulting arm of the RCI Institute, delivering customized training, leadership development services, and strategic cultural alignment to optimize individual and team performance. Known as a transformational-training company that delivers measurable performance improvement, Aspire develops people at all levels of an organization and has worked with thousands of companies worldwide. Aspire's work is the incubator to the RCI Institute's research, real-life practical applications, and modeling.
About RCI Institute
RCI, www.rciinstitute.com, is a real-life, practical applications research and learning lab focused on awakening human potential and igniting the human spirit to play all in. It creates research-based proprietary systems and tools around active thinking, People Technology™, and provides executive leadership coaching and certification that maximize leadership development potential.