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The Aspire leadership Kool-Aid recipe: Inspire. Disrupt. Engage. Align. Read our blog frequently to get your sip here.

2020Jun24
aspire

It's Not What You Said, It's How You Said It

You've probably heard this proverb growing up... And, if you’re like me, you say it now to your own children.As the world re-emerges from quarantine, this proverb is more important than ever. 93% of what your customers will hear when speaking to your agents is their tone of voice and body […]
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2020Jun22
aspire

Always Have an Eye on the Future…

When it comes to leadership today, how do you stay ahead of the competition? How do you innovate in your niche? How can your team think differently when most people hold on tightly to what they know? To have a competitive advantage, it’s all about keeping your eye on the future and looking […]
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2020Jun15
aspire

Small Things Actually Matter

It’s ironic how small things matter so much these days... a call from someone who cares, a smile from someone who you see from afar, or an acknowledgment by someone who appreciates you. They say "don’t sweat the small stuff", and in my experience, it’s the small stuff that makes a big […]
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2020Jun10
aspire

5 Musts to Drive Guest Engagement through the Voice Channel

Customers are calling because they want to talk. Even long term, repeat guests are calling because they have new questions, and your experiences are changing. Better experiences with your agents through guest engagement, can drive loyalty and create brand affinity with your guests, especially […]
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2020Jun10
aspire

How Goals Help Decrease Your Stress

Goals keep us focused on what we want, and help us define the actions to getting there. They help us focus on what matters most verses the daily challenge of focusing on just want seems to be in front of us or on “fire”. Goals give us a sense of power as they help us decide what is next in […]
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2020Jun08
aspire

As We Return…

During these crazy times, it is our leaders who will step forward and shine the light. We need leaders who will encourage us to find a way through the darkness, to help us find understanding within our differences and to align us towards all that is possible when cooperation and respect are […]
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2020Jun03
aspire

5 Ways Your QA and Value Proposition Will Drive Conversion

Pre-COVID-19 you probably had a good idea of your top value propositions that resonated with your customers. And, in the past, most customers definitely wanted, and expected, a clean room or suite, though it rarely came up in a phone conversation with an agent. It was a given. Their […]
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2020Jun03
aspire

Independent Living, the Most Difficult Sale

For a long time, I have told my friends and colleagues in sales that above all, the Independent Living sale is the most difficult. For the most part without triggering event to prompt a search, you must convince the senior to purchase something they frequently do not want or feel they need. […]
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2020Jun01
aspire

Quiet the Noise

Noise… the Little People in our Brains… HeadTrash… It clutters your mind. It tends to be full of negativity and depletes your energy. It is frequently petty rather than productive, and it can get SO LOUD that it sucks your focus. It takes your eye off what matters most. If you want more […]
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