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Aspire Blog

This is the second of three articles by Christine Brosnahan, Senior Vice President of Aspire, who is an expert in global call center strategy and management. The first article explored the evolution of call centers and how you can understand if your strategy and services are evolving at the same […]

As a leader, you are charged with ensuring the evolution of your business.  For most leaders this is exhilarating; yet, change has its challenges. The greatest challenge is helping people realize that for things to change, they must change.  We are all happy with change as long as it doesn’t happen […]

Yes, you have to have smart strategy for proactive change and strong growth.  Strategy is the focus of how you actively leverage the marketplace, capitalize on client needs and opportunities, and grow your market share to produce profits and asset value.  And… it’s not everything. Culture is what […]