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A complaining customer is simply a customer ready to buy again.  The fact that you are getting feedback at all is a positive!  Aspire research shows that when dealing with unhappy customers, there are four key steps to turning the problem around:

In today’s “work and home places”, we all have the opportunity to lead.  Leadership comes in many forms.  There are those who have the position of leadership, and yet the truth is, leadership is a behavior, not a position.  All of us have the opportunity to lead everyday through the choices we make […]

According to recent industry research, your Facebook presence tells you a lot about what kind of loyalty and spend you should expect from your customers.

There are many theories about stress, and one thing is for sure…the more you have, the less you live.  Stress puts you into busyness, and busyness stimulates intensity, which creates more stress. As a leader, our stress impacts others.  When we are overwhelmed, those around us pick up this energy […]