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The Aspire leadership Kool-Aid recipe: Inspire. Disrupt. Engage. Align. Read our blog frequently to get your sip here.

2012Apr23
Renie Cavallari

What others say about you

As leaders, we don't always have raving fans. Don't worry about what people might say or think about you. If you knew how little time they actually spend thinking about you, you wouldn't worry so much!
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2012Apr18
Renie Cavallari

Passion is the fuel of your life

Passion is the combustion of energy, emotion and focus, all coming together to fuel your world.  Passion is within all of us, not just a few of us.  Yet we must tap into our passion to really use it.
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2012Apr13
Renie Cavallari

3 Facts about why Customer Service is Profitable

The single biggest indicator of guest retention is customer engagement. The average cost of getting a new guest vs. retaining a current one is 6 to 7 times higher. If you increase your customer satisfaction by 6% you will increase sales by 5%.
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2012Apr13
admin

Ask Customer's Advice

The people with the freshest eyes and most perspective on your service are your customers. Talk to them.  Consider a question like this:
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2012Apr13
Renie Cavallari

Repeat = VIP

23% of customers will not return to a hotel after only one stay because of loyalty/offerings of a competitor.
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2012Apr13
Renie Cavallari

The power of one voice

78% of customers research online before making a buying decision. This applies to everything from buying a camera to purchasing a hotel stay. What does this mean to you?
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2012Apr13
Renie Cavallari

Don’t nickel and dime me

hotels.com® recently conducted a hotel amenities survey, asking travelers to dish on their favorite in-room and hotel perks. Question after question, guests reported that free Wi-Fi is a must when choosing a hotel room and that this amenity overwhelmingly factored into the decision on which hotel […]
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2012Apr09
admin

Tired of all the 'gloom and doom' in the media? | Wonder who is sharing positivity? We are! | Check out Renie's article in USA Today

Choosing happiness
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