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The Aspire leadership Kool-Aid recipe: Inspire. Disrupt. Engage. Align. Read our blog frequently to get your sip here.

2011Dec15
Renie Cavallari

Customer service increases your bottom line.

The profit increases you will realize if you retain an additional 5% of your customers is 25% to 74%. Creating a highly satisfied guest experience is not only key to retaining your customers it is the simplest way to increase your profitability and hence your asset value.
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2011Dec15
Renie Cavallari

Customer retention as your sales strategy

Customer retention is your most cost effective sales strategy. The true measure of your customer service is if your customer has a high intention of returning. Customers will always have choice and “intent to return” tells you what choice they will make next time.
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2011Dec15
Renie Cavallari

The Power of One Voice

A dissatisfied customer will tell 12 people on average... and that doesn’t include social media connections.
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