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The Aspire leadership Kool-Aid recipe: Inspire. Disrupt. Engage. Align. Read our blog frequently to get your sip here.

2009Nov18
Renie Cavallari

For Strong Team Building, Think Community

Come Together…Right Now
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2009Nov10
Renie Cavallari

Tip 34: Keeping it Simple

The best sales people understand that it is the daily target list planning; followed by their daily disciplined and varied contact approaches that builds their pipeline.  I find it interesting that even those who are considered experts think that getting customers to buy happens in placing a few […]
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2009Nov10
Renie Cavallari

Tip 33: Bring your good time with you

Today, find something to make you belly laugh Stop focusing on what is wrong and focus on what is good Tomorrow do one thing that will make your work a lot more fun If all else fails buy a joke book and bring it to your meetings.  Start the meeting with a good joke and change the entire meeting […]
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2009Nov10
Renie Cavallari

Tip 32: Learn something new today

Great leaders look to learn daily. They never focus on the answers they have as they are only the stepping stones of the possibilities that can be created in the future.  Learning is easy if you:
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2009Nov10
Renie Cavallari

Tip 31: What matters?

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2009Nov10
Renie Cavallari

Tip 30: Lead through Serving

When we serve others we serve ourselves. We all serve customers, friends, family and our universe.
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2009Nov10
Renie Cavallari

Tip 29: Attitude is Everything!

 
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2009Nov10
Renie Cavallari

Tip 28: Great Coach Questions to ensure accountability

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2009Nov10
Renie Cavallari

Tip 27:What you focus on comes true

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2009Nov10
Renie Cavallari

Tip 26: It’s the experience

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2009Nov10
Renie Cavallari

Tip 25: Great coaches take their team to the next level

The best coaches acknowledge all progress regardless of how small. Coaches build confidence through encouragement and patience towards progress. Coaches help their employees set meaningful goals and support them on the path to achieving those goals. What do you think? Please share your comments […]
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2009Nov10
Renie Cavallari

Tip 24: Great Coaches…

… don’t judge, tell, or pretend to know all of the answers … are prepared, have compassion and are fully present … create a powerful learning environment – they care how the experience feels … don’t let their own issues get in the way of helping a person with their crap. What do you think? […]
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2009Nov10
Renie Cavallari

Tip 23: Great coaches know their team

A coach respects the goals, aspirations and ideas of the player on the team. Smart coaches listen to understand and make the employee right and point them. Coaches understand that they coach to the employee’s needs and limits.
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2009Nov10
Renie Cavallari

Tip 22: Great Coaches have a Plan

Coaches work the fundamentals. Fundamentals drive consistent results. Coaches understand the stronger the competencies, the better the results. Coaches understand how to create accountability and get the players to run the drills to improve the performance of the team. What do you think? Please […]
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2009Nov10
Renie Cavallari

Tip 21: Great coaches understand the end game

A coach focuses the individual on Team/Community goals and each employee’s specific deliverables and results. Coaches focus on improving skill sets and competencies. They know that competent people are confident and confidence creates pride and enthusiasm. Coaching is different than managing What […]
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2009Nov10
Renie Cavallari

Tip 20: Coaching is different than managing

Managers facilitate people, product and processes.  Coaches optimize an individual’s potential. Coaches coach to the employees style not their own Coaches don’t focus on their ideas; they focus on helping the employee uncover the best solutions Coaching gets results, improves productivity, and […]
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2009Nov10
Renie Cavallari

Tip 19: Great coaches leverage the strengths of their team.

Coaches know their players so they can position themselves as an asset to the team. Coaches understand tough love. Coaches understand that if they have the answer, they get to keep the problem. What do you think? Please share your comments and opinions below. We would love to hear from you!
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2009Nov10
Renie Cavallari

Tip 18: People want to do a good job. Train them.

If you want to keep your customers, make sure your people know how to do their jobs. In slower economic times this is more important than ever as choice is prevalent and customers will not tolerate sassy service or incompetency. Daily 5 minute stand up meetings can help people understand areas to […]
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2009Nov10
Renie Cavallari

Tip 17: People sense a lie. Don’t limit their commitment to you.

Don’t lie. Don’t lie. Don’t lie. Any Questions? What do you think? Please share your comments and opinions below. We would love to hear from you!
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2009Nov10
Renie Cavallari

Tip 16: People want to feel connected. Build rapport.

Talk to people and engage them in the conversation.  Great conversations mean the other person is talking 80% of the time. Find things that the other person is interested in and contribute. Share problems with people in a way they can hear you.  Most people don’t hear screaming and shut down with […]
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2009Nov09
Renie Cavallari

Tip 15: People want to contribute. Give them opportunities to grow.

Have a weekly topic or brainstorm box and get people to contribute their ideas. At your staff meeting take a problem and have teams come up with solutions to improve the process, guest experience or profitability within 15 minutes. Help people understand that in difficult times there is an […]
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2009Nov09
Renie Cavallari

Tip 14:People have egos. Find what is right about them.

Recognize individuals specifically.  Just saying “good work” isn’t enough. Thank people openly.  You can not over show appreciation. Don’t make a person wrong – ask a question that leads them to a better answer or direction What do you think? Please share your comments and opinions below. We […]
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2009Nov09
Renie Cavallari

Tip 12: People know when you are withholding from them. Tell what you know to be true.

Don’t deny what people sense is true if it is true. Share how people can control their own destiny. Understand that withholding information is the same as a lie.  Once you break trust regaining it is a challenge that takes three time as much energy to repair. What do you think? Please share your […]
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2009Nov09
Renie Cavallari

Tip 11: People want to feel pride. Share how they make a difference.

Find ways that individuals can champion tasks. Make sure your employee of the month and other recognition programs are consistent and with substance. Recognize accomplishments outside of work.  Give people “bragging” moments about their lives and acknowledge their contributions no matter how big […]
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2009Nov09
Renie Cavallari

Tip 10: People want to feel inspired. Inspire them.

Create an internal blog that is from your President or COO.  Get people sharing and talking Post inspiring quotes around the office, back of the house areas, loading docks. Do what you want them to do.  Be fanatical.  If you want amazing customer service, show them what it looks like.  If you want […]
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2009Nov09
Renie Cavallari

Tip 9: People want to hear from the big boss. Open up channels of communication.

Create an internal blog that is from your President or COO.  Get people sharing and talking Walk around the business and engage people in conversation. Ask people what they think – they will tell you. What do you think? Please share your comments and opinions below. We would love to hear from […]
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2009Nov09
Renie Cavallari

Tip 8: People want to be on a successful team. Share results.

Ask how we will measure success in every area. Have managers report out and post results a minimum of once a month. Celebrate every time you receive feedback on customer service excellence (key to customer retention) What do you think? Please share your comments and opinions below. We would love […]
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2009Nov09
Renie Cavallari

Tip 7: People want to feel happy. Share stories and ideas.

Never underestimate the power of stories and funny ones are great. Ask people about their families – people always have a fun thing that happened over the weekend. At your staff meeting, take a challenging topic and have the team come up with 20 solutions.  They will think differently by the time […]
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2009Nov09
Renie Cavallari

Tip 6: People want to know that their contributions matter. Recognize them.

Have a success of the week – post it, share it, expose it everywhere Share all publicity and tie it back to your people Be a part of your community – find ways to be a part of meaningful charities and participate throughout the organization. What do you think? Please share your comments and […]
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2009Nov09
Renie Cavallari

Tip 5: People want to know they are important. Acknowledge them.

Have lunch with people who work for people who report to you – break barriers Coach your people daily Acknowledge what is going well – nothing is too small to acknowledge What do you think? Please share your comments and opinions below. We would love to hear from you!
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2009Nov09
Renie Cavallari

Tip 4: People want to know they can learn and grow. Share what’s possible.

Find moments to teach them something new. Ask them how they can do the job better, smarter and faster. Empower them to share something with their peers that they have learned. What do you think? Please share your comments and opinions below. We would love to hear from you!
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2009Nov09
Renie Cavallari

Tip 3: People want to know that you have a plan. Give them hope.

Share your vision and inspire them daily. Give them the 5 most important contributions they make to your plan. Share results that enlighten them and engage them on how they can contribute.
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2009Nov09
Renie Cavallari

Tip 52:Respect their time

In a highly demanding and productive work environment, you always need to create boundaries that allow people to have work-life balance.
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2009Nov09
Renie Cavallari

Tip 51: You might be tired and so are they…

Understand that your energy fuels others around you.  Give them energy that gets them excited and feeling hopeful. High positive environments that focus on productivity are organizations that lead their competitive sets.  Just focusing on productivity alone is not sustainable and will cause […]
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2009Nov09
Renie Cavallari

Tip 50: Solicit Feedback

Solicit feedback with your outcome and goals in mind.  Share these up front with those who have a reason to care about the work. Engage people to think with you and give their opinions Establish agreements up front around how you will use feedback so people understand that they are participating […]
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2009Nov09
Renie Cavallari

Tip 49: Manage your time

Running around like crazy? Take time to think and prepare and you will find yourself with time, focus and a feeling of accomplishment.
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2009Nov09
Renie Cavallari

Tip 48: Enthusiasm

Enthusiasm is the fuel of momentum and momentum is the fuel of progress.
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2009Nov09
Renie Cavallari

Tip 47: Empower

Set clear expectations for every scenario you know, and what to do when you come across a scenario you don’t.  When people know what they can do to resolve a problem, they will do it.  If they think they have to go to the boss for everything they will that too!  If you chose to take the latter […]
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2009Nov09
Renie Cavallari

Tip 46: Clean Communication

Be clear. Be kind. Be compassionate. And help people understand.
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2009Nov09
Renie Cavallari

Tip 45:How do you Handle Authority?

When the big boss comes down, where’s your head? A great leader is always prepared and knows that regardless of the situation with their boss they have to rise to the occasion and find it from within to get their people on track and not afraid.
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2009Nov09
Renie Cavallari

Tip 44: When something’s just not right…

If you’re dissatisfied with a team member’s performance, don’t hold back.  Even the smallest thing should be addressed immediately from a place of compassion.  Speak to people in a way they can hear you, not just how you like to communicate.
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2009Nov09
Renie Cavallari

Tip 43: Minimize Obstacles

How often do you say “no” or shut down new ideas and ways?  Just as you want your people to find ways to say “yes” to your customers, you want to find ways to say “yes” to your team.
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2009Nov09
Renie Cavallari

Tip 42: The Shocker

What is your style?  Wide-open mouth, angry eyes, a gasp or do you sport a deadly scowl?  We all have our non-verbal communication and it is louder than we realize.
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2009Nov09
Renie Cavallari

Tip 41: Take Risks

Always encourage your team to try something new Avoid getting angry when things don’t go as planned or don’t work. Think with your people up front before you take the risk and when there is a misstep; make it a learning opportunity for the future. Recognize new ideas and before you move on them […]
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2009Nov05
Renie Cavallari

Tip 40: Self Development

A great leader is always grateful and looks for constant and never ending improvement…sometimes others see it as never satisfied. •    Always be searching for ways to improve your own performance •    Seek learning opportunities.  Stay curious and open. •    Read, Read, Read! Spend 30 minutes each […]
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2009Nov05
Renie Cavallari

Tip 39 Make Decisions

Procrastination is the cause of many mistakes.  When it comes to making the decision, what are you waiting for?  The tough decisions simply have to be made, though it’s easy to hold off on decisions when the feelings and impact on a team member are at stake.
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2009Nov05
Renie Cavallari

Tip 38: Mentoring is Learning on Steroids

One of the best ways to stay fresh as a leader is to share what you know with others. Being a mentor is a gift to others as well as your self.  Keep a few things in mind:
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2009Nov03
Renie Cavallari

Hospitality Training - Outsourcing Revenue Management

Revenue Management continues to change rapidly.  The days of “right room, right person, right price at right time” have long disappeared. Keeping up with the latest trends and keeping staff well educated is increasingly expensive and difficult. Outsourcing a property’s Revenue Management has become […]
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