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The Aspire leadership Kool-Aid recipe: Inspire. Disrupt. Engage. Align. Read our blog frequently to get your sip here.

2020Aug10
aspire

Dig in

Clarity isn’t actually as tricky as people make it out to be. It isn’t about what will be happening in a month as you can’t control that. You never could. Clarity is understanding what matters most today to impact my goals, dreams and commitments. Especially during times like these, it is all […]
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2020Jul27
aspire

Lessons from The Last Dance

I don’t know about you, but I loved watching The Last Dance, the story of Michael Jordan & The Chicago Bulls' last season together and their journey to their 6th championship, and second triple win (3 years back to back, twice). To say Jordan was/is intense, is an understatement. To say he […]
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2020Jul13
aspire

Are You All In?

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.” Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your […]
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2020Jul13
aspire

When You Shine Your Light, It Always Reflects Back on You!

Team’s that shine, have leaders that shine. Leaders must… be fanatically committed to aligning their team Leaders must… focus on creating momentum as momentum is the fuel of progress. Leaders must… look to clarify what matters most and stay that course. Leaders must… inspire everyone to see […]
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2020Jul08
aspire

Who's Stressed?

The answer is probably all of us! In speaking with agents since the pandemic began, there is an increase in stress levels.  Top factors causing new stresses in agents: Constant change – a lot of agents prefer a consistency. For some, it’s why they got in the job in the first place. Now, […]
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2020Jul06
aspire

Be Irrational

You have to be irrational, as rational people give up when the challenge feels too tough… too irrational. Ultimately, success and successful people do what others are unwilling to do.Pushing the boundaries and taking your team to their potential means change, and change can be inspiring or […]
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2020Jun24
aspire

It's Not What You Said, It's How You Said It

You've probably heard this proverb growing up... And, if you’re like me, you say it now to your own children.As the world re-emerges from quarantine, this proverb is more important than ever. 93% of what your customers will hear when speaking to your agents is their tone of voice and body […]
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2020Jun22
aspire

Always Have an Eye on the Future…

When it comes to leadership today, how do you stay ahead of the competition? How do you innovate in your niche? How can your team think differently when most people hold on tightly to what they know? To have a competitive advantage, it’s all about keeping your eye on the future and looking […]
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2020Jun15
aspire

Small Things Actually Matter

It’s ironic how small things matter so much these days... a call from someone who cares, a smile from someone who you see from afar, or an acknowledgment by someone who appreciates you. They say "don’t sweat the small stuff", and in my experience, it’s the small stuff that makes a big […]
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2020Jun10
aspire

5 Musts to Drive Guest Engagement through the Voice Channel

Customers are calling because they want to talk. Even long term, repeat guests are calling because they have new questions, and your experiences are changing. Better experiences with your agents through guest engagement, can drive loyalty and create brand affinity with your guests, especially […]
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